How much does delivery cost?
$4.00 for standard shipping and $6.90 for regional shipping
Free shipping is available for orders over $49.99 unless stated otherwise.
What courier company do you use?
We use NZ Post to ship to all New Zealand customers. In some cases, an alternative courier company may be used if necessary.
When can I expect my order to be dispatched?
We endeavour to ensure all orders received by 12:00pm (EST) are dispatched same
day. Other orders are dispatched on the next business day.
Be aware that shipping times may experience delays during significant promotional events or peak seasonal periods such as Black Friday or the Christmas holiday season.
What is the delivery timeframe?
All orders are dispatched from Auckland, New Zealand.
Delivery notifications will be sent via email and/or SMS.
Check your courier consignment tracking for updates and estimated delivery times.
What if I encounter issues with delivery?
Contact us athello@athenanutrition.co.nz for assistance with courier tracking, delays, or other delivery issues. We do not accept liability for delays beyond our reasonable control (for example, but not limited to, if stock is unavailable, there are issues with our delivery providers or if there is an adverse weather event).
What are the warranties and liabilities for products?
All Products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or refund if the Products are faulty.
All other warranties and representations are excluded, except those which are non-excludable in law, including those contained in the Consumer Guarantees Act 1993.
To assist us in resolving any problems you may experience, please inspect the Products upon delivery and report any shortage, discrepancy, defect, wrong specification or similar problem to us as soon as you become aware of it – see Refunds & Returns below for further information.
Can I cancel my order?
It is your responsibility to ensure that your order is correct before finalising and making payment.
You may be able to cancel an order if you advise us prior to your order being picked/shipped. To enquire about cancelling an order, please email us at hello@athenanutrition.co.nz.
We cannot be held liable if we are unable to complete your cancellation request after payment has been made and order released.